Managing Quality: Integrating the Supply Chain 7/e [Foster] 9781119883869

• Offers a unifying “supply chain” theme that links the roots of quality management with new developments in Lean, Six Sigma, service quality, and more
• Presents an integrative approach that appeals to students and professionals in multiple disciplines
• Provides a contingency approach derived from the research and practitioner literature
• New experiential and learning exercises help create an engaging enhanced experience

頁數：496
版次：第7版
年份：2023年
規格：平裝/套色
ISBN：9781119883869

PART 1 UNDERSTANDING QUALITY CONCEPTS
1 Differing Perspectives on Quality
2 Quality Theory
3 Global Supply Chain Quality and International Quality Standards
PART 2 DESIGNING AND ASSURING QUALITY
4 Strategic Quality Planning
5 The Voice of the Customer
6 The Voice of the Market
7 Quality and Innovation in Product and Process Design
8 Designing Quality Services
9 Managing Supplier Quality in the Supply Chain
PART 3 IMPLEMENTING QUALITY
10 The Tools of Quality
11 Statistically Based Quality Improvement for Variables
12 Statistically Based Quality Improvement for Attributes
13 Lean and Six Sigma Management Principles and Tools
PART 4 FOREVER IMPROVING THE QUALITY SYSTEM
14 Managing Quality Improvement Teams and Projects
15 Implementing and Validating the Quality System