Considerable flexibility is built into QUALITY AND PERFORMANCE EXCELLENCE, 7e, International Edition to meet the unique needs of individual instructors — and their students. After chapters 1 and 2, all other chapters can be sequenced in almost any order.
Unlike most books on quality, QUALITY AND PERFORMANCE EXCELLENCE, 7e, International Edition is organized according to traditional management topics. This student-friendly organization helps readers see the parallels between quality principles and management theories in areas such as organizational design and leadership.
頁數:496
版次:第7版
年份:2014年
規格:平裝/單色
ISBN:9781133955924
Part I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE.
1. Introduction to Quality and Performance Excellence.
2. Frameworks for Quality and Performance Excellence.
3. Tools and Techniques for Quality Design and Control.
4. Tools and Techniques for Quality Improvement.
Part II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATIONAL THEORY.
5. Competitive Advantage and Strategic Management for Performance Excellence.
6. Quality in Customer-Supplier Relationships.
7. Designing Organizations for Performance Excellence.
Part III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR.
8. Quality Teamwork.
9. Engagement, Empowerment, and Motivation.
Part IV: LEADERSHIP AND ORGANIZATIONAL CHANGE.
10. Leadership for Performance Excellence.
11. Performance Excellence and Organizational Change.